We take pride in our packing and inspection process for each order. Our packing materials are carefully selected to ensure your items arrive in superb condition. Unfortunately, after we hand over packages to carriers; it is out of our control how your package is handled. Once your order has arrived; please inspect it for damages that may have occurred during transit.
If your package arrives to you and is damaged – please contact us within 10 days of receipt. Please provide us with images and a description of the damages by email at: joylewiscandleco.com.info . We will not exchange “used” candles, wax melts, diffusers, and sprays.